Computer System Upgrades Scheduled for Spring

Computer system upgrades are coming

This spring, NYSLRS will be conducting a series of computer system upgrades to improve services to our customers.

Monthly pension payments will not be affected. We will continue to accept mailed forms during the upgrades and requests for income verification letters will still be processed promptly.

If you have a Retirement Online account, you will not be able to sign in during the upgrade period. Although you will not be able to take out a loan or update your contact information or beneficiaries via Retirement Online, you can conduct business with NYSLRS by email, mail, and phone.

We will resume accepting online applications for loans after the upgrade is complete. If you need to apply for a loan during the upgrade period, you can do so by completing this paper form and mailing it to our office.

During the system upgrade, you may update your beneficiaries by completing this paper form and mailing it to us. If you mail it “Certified Mail — Return Receipt Requested,” we will consider it as having been filed on the same date it was mailed.

For the latest on the upgrade, please visit our Contact Us page. If you have any questions, you can contact our Call Center at 1-866-805-0990 (518-474-7736 in the Albany, NY area) or email them at

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