Retirees should make sure their mailing address is current before the end of 2022 in order to receive important information from NYSLRS in the coming year. We’ll be mailing 1099-R tax documents in late January and Retiree Annual Statements in February.
Remember, if you file an address change order with the Post Office, they will only forward your mail for a limited time.
If you don’t already have an email address on file, please provide one so we can contact you quickly if we need to notify you about important information such as a change to your benefits. Make sure the email address you use is a personal email address that you have access to when you are retired (rather than a work email address) and remember to keep it up to date.
You can also choose to have account updates sent to you electronically instead of by mail. From your Account Homepage, click the “Update” link next to ‘Contact by’ and select Email as your correspondence preference. When there’s an update to your account, NYSLRS will send you an email to let you know you can sign in to Retirement Online to view it.
Check and Update Your Contact Information With Retirement Online
Retirement Online is the fast and convenient way to check your mailing address, phone number and email address, and update them if needed. If you don’t already have an account, go to the Sign In page and click “Sign Up” under the ‘Customer Sign In’ button. (Need help with Retirement Online? See this post for handy tips.)
Other Ways to Update Your Mailing Address
There are other ways to update the mailing address we have on file for you.
By Email
If your new address is not a PO box or international address, you can email your address change information using the secure contact form on our website. Be sure to complete all form fields and provide your old and new addresses.
By Phone
For street addresses within the United States, you can call us toll-free 866-805-0990 (518-474-7736 in the Albany, New York area). Business hours are Monday through Friday, from 7:30 am to 5:00 pm. You will need to answer some questions to confirm your identity before we update your contact information in our records.
By Mail
You can complete and submit a change of address form by mail. (You’ll need this form if your new address is a PO box or an international address.) Mail your completed form to:
NYSLRS
110 State Street
Albany, NY 12244-0001
would like to change federal withholding tax
Retirement Online is the fast, convenient to change your withholding information. If you don’t have an account, can find a step-by-step guide to registering in the Tools & Tips section of the Retirement Online page.
You can find more information on our Taxes and Your Pension page.
If you have questions or need help with Retirement Online, please contact the NYSLRS Call Center at 866-805-0990, press 2 and follow the prompts. The Call Center is available Monday through Friday from 7:30 am – 5:00 pm.
I ‘m having difficulty accessing webite. It used to be easy to get information needed or to talk with someone. What is the process now to access website?
To sign up for a Retirement Online account, go to the Sign In page and click the “Sign Up” link under the “Customer Sign In” button. You can find help with registering in the Tools & Tips section of the Retirement Online page.
To speak with a customer service representative or to get help with Retirement Online, please call 1-866-805-0990 (or 518-474-7736 in the Albany, New York area), press 2 and follow the prompts. The Call Center is available Monday through Friday from 7:30 am – 5:00 pm.
You can also email them using our secure email form. Filling out the secure form allows them to safely contact you about your personal account information.
I need to change my address, how can I update.
Retirement Online is the fastest way to update your address with NYSLRS. If you don’t have an account, go to the Sign In page and click the “Sign Up” link under the “Customer Sign In” button.
If your new address is not a PO box or international address, you can use our secure contact form to update your address. Complete all form fields and provide your old and new address.
You can also mail a completed change of address form to NYSLRS, 110 State Street, Albany, NY 12244-0001.
Have good news year
I want to change bank info for direct deposit, I have all the info
Unfortunately, the NYSLRS social media team doesn’t have access to your retirement account information, so we cannot update your banking information. To redirect your deposits to a different bank, please complete and submit a Direct Deposit Application (RS6370).
Be sure to attach a voided check or have a bank representative complete section three of the form. Please wait for confirmation of your direct deposit change before closing an old bank account to avoid a delay in your payment.
I fax the form to your office on Oct. 05/2020 at 8:52 am. Didn’t hear anything from you so I mailed a form at the begining of December this month and still didn’t hear anything from you. Wondering if you got the forms or if something is wrong. This is to change my direct deposit to another bank.
The NYSLRS social media team does not have access to your personal account information, so we cannot confirm receipt of your direct deposit form.
For assistance, please call our customer service representatives at 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts. One of our representatives will review your account and respond to your questions.
You can also email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com). Filling out the secure form allows them to safely contact you about your personal account information.