Member Annual Statements are distributed to NYSLRS members each spring (retiree statements are delivered by early March). It’s important that you make sure your contact information is correct to ensure you receive your Statement. (Note: Updating your contact information with your employer doesn’t update it with NYSLRS.)
Use Retirement Online to Check or Update Your Contact Information
The fastest way to check your contact information, and update it if needed, is through Retirement Online. Sign in to your Retirement Online account, go to the ‘My Profile Information’ area of your Account Homepage and click “update” next to your mailing address or email address to make corrections.
If you have trouble signing in to your account, please read our Retirement Online Tools and Tips blog post for help.
If you don’t have a Retirement Online account, it’s easy to create one. Visit our Retirement Online Sign In page and click ‘Sign Up’ under the Customer Sign In button. When you create your account, you’ll be asked to provide the ZIP code of your home address. If it doesn’t recognize your current ZIP code, it’s likely we have an older address on file for you. Please use the older ZIP code to create your account — you can update your address after you register. If you need assistance with Retirement Online, please call our Customer Service Representatives at 866-805-0990.
You can also update your contact information using our secure contact form, as long as your new mailing address is not a PO Box. Be sure to complete all fields and provide your old and new contact information.
Get Your Statement Faster
You’ll receive your Statement faster if you choose the email option in Retirement Online. If you choose this option, you’ll receive an email that directs you to Retirement Online to see your Statement as soon as it’s ready. To choose your Statement delivery preference, go to the ‘My Profile Information’ area of your Retirement Online Account Homepage and click “update” next to ‘Member Annual Statement by.’
You can also receive other correspondence from us by email by clicking “update” next to ‘Contact by.’ If you choose ‘Mail’ or don’t select a preference, you will receive letters through the US Postal Service. Note: For security purposes, certain correspondence (like tax forms) are only sent by mail.
Please share this post with friends, family or coworkers who are NYSLRS members so they can also check their contact information.