Make Sure You Receive Your Member Annual Statement

Member Annual Statements are distributed to NYSLRS members each spring (retiree statements are delivered by early March). It’s important that you make sure your contact information is correct to ensure you receive your Statement. (Note: Updating your contact information with your employer doesn’t update it with NYSLRS.)

Use Retirement Online to Check or Update Your Contact Information

The fastest way to check your contact information, and update it if needed, is through Retirement OnlineSign in to your Retirement Online account, go to the ‘My Profile Information’ area of your Account Homepage and click “update” next to your mailing address or email address to make corrections.

If you have trouble signing in to your account, please read our Retirement Online Tools and Tips blog post for help.

If you don’t have a Retirement Online account, it’s easy to create one. Visit our Retirement Online Sign In page and click ‘Sign Up’ under the Customer Sign In button. When you create your account, you’ll be asked to provide the ZIP code of your home address. If it doesn’t recognize your current ZIP code, it’s likely we have an older address on file for you. Please use the older ZIP code to create your account — you can update your address after you register. If you need assistance with Retirement Online, please call our Customer Service Representatives at 866-805-0990.

You can also update your contact information using our secure contact form, as long as your new mailing address is not a PO Box. Be sure to complete all fields and provide your old and new contact information.

update contact information and your Statement preferences

Get Your Statement Faster

You’ll receive your Statement faster if you choose the email option in Retirement Online. If you choose this option, you’ll receive an email that directs you to Retirement Online to see your Statement as soon as it’s ready. To choose your Statement delivery preference, go to the ‘My Profile Information’ area of your Retirement Online Account Homepage and click “update” next to ‘Member Annual Statement by.’

You can also receive other correspondence from us by email by clicking “update” next to ‘Contact by.’ If you choose ‘Mail’ or don’t select a preference, you will receive letters through the US Postal Service. Note: For security purposes, certain correspondence (like tax forms) are only sent by mail.

Please share this post with friends, family or coworkers who are NYSLRS members so they can also check their contact information.

18 thoughts on “Make Sure You Receive Your Member Annual Statement

    1. David Krueger

      So, I believe what I was told (some time ago) regarding working elections (and also teaching EMS for a County), was since it is in addition to being credited a full-time year working for the state no additional credit will be credited.

      Which, honestly, does not strike me as reasonable to not receive credit for this. These are not overtime with a state employer, they are additional public service employment.

      Reply
  1. Dave Krueger

    “… please call our Customer Service Representatives at 866-805-0990”

    So, it is essentially impossible to get anyone by calling, and it isn’t unusual for the phone system to say ‘good-bye’ and hang up on you, without an option to leave a message or request a call back.

    And filling out the contact form results in a minimum of Two Weeks for a response, if you’re lucky enough to get one at all, which is then haphazard as to whether it even addresses whatever you needed or is effective.

    Truly sad, sad days as to where NYSLRS seems to have gotten to ….

    Reply
    1. NYSLRS Post author

      We’re sorry for the trouble you had trying to reach our Call Center. Your message is important to us and we have sent you a private message in response.

      Reply
    2. Kim Sullivan Chilton

      I leave a message to give me a call through their FB message page. Their response time is outstanding with a very helpful, friendly NYSR system representative.

      Reply
  2. Mary Schultz

    I worked full time at a VA Medical Center for over 9 years. Can the VA time be credited towards NYSLRS retirement (I am not a veteran). Thank you

    Reply
    1. NYSLRS Post author

      Members can purchase credit for up to three years of certain military service, but civilian employment with a federal agency cannot be credited toward your NYSLRS pension.

      Reply
  3. Michael Maynard

    Trying to find out about the cost of purchasing military time. I have filled out the paperwork and it states my account is on hold. I was told this is only open for 30 days and I want to make sure I don’t miss the open window this time. Thankyou for your help.

    Reply
    1. NYSLRS Post author

      Unfortunately, the NYSLRS Social Media Team does not have access to your personal account information.

      For help with purchase of military time, please call our customer service representatives at 1-866-805-0990 (or 518-474-7736 in the Albany, NY area), press 2, then follow the prompts. You can also email our customer service representatives using our secure email form. Filling out the secure form allows them to safely contact you about your personal account information.

      Reply
    1. NYSLRS Post author

      You can order a reprint of your 1099-R online. The reprint will be mailed to the address we have on file for you.

      Retirement Online is the fastest way to check your address and update it if needed. ¬¬If you don’t already have an account, go to the Sign In page and click the “Sign Up” link under the “Customer Sign In” button.

      Unless your new address is a PO box or international address, you can email an address change using our secure contact form. Complete all form fields and provide your old and new address. You can also use the secure email form to request a reprint of your 1099-R.

      Reply
  4. Linda Scliet

    I never received my 1099-R. I have called, requested…more than 3 weeks ago.
    I am unable to file 2020 taxes.
    It would be nice if I could just download the dang thing. Time is of the essence.

    Reply
    1. NYSLRS Post author

      You can request a reprint of your 1099-R online. The reprint will be sent to the mailing address the Retirement System has on file for you. If you moved recently, you will need to update your address before ordering a reprint. Retirement Online is the fastest way to check and update your address with NYSLRS. If you don’t already have an account, go to the Sign In page and click the “Sign Up” link under the “Customer Sign In” button.

      Unless your new address is a PO box or international address, you can also email an address change using our secure contact form. Complete all form fields and provide your old and new address. You can also use the secure email form to request a reprint of your 1099-R.

      Reply
    1. NYSLRS Post author

      You can request a reprint of your 1099-R online. The reprint will be mailed to the address we have on file for you.

      Retirement Online is the fastest way to check your address and update it if needed. ­­If you don’t already have an account, go to the Sign In page and click the “Sign Up” link under the “Customer Sign In” button.

      Unless your new address is a PO box or international address, you can email an address change using our secure contact form. Complete all form fields and provide your old and new address. You can also use the secure email form to request a reprint of your 1099-R.

      Reply

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