If you have general questions about NYSLRS or your benefits, we have a web page that can help you find the answers.
That’s because the NYSLRS Contact Us page does double duty. It not only lists contact information, it also helps you find answers for many of the common questions we get from members, retirees and beneficiaries. It covers subjects like address changes, loans, pension estimates, direct deposit and cost-of-living adjustments (COLA).
To get started, go to the Contact Us page and select the Member, Retiree or Beneficiary button to find the questions and answers you need. Each section has categories specific to that member group.
Member
- Address Change
- Forms
- Loans
- Member Annual Statement
- Mortgage Letter/Account Verification Letter
- Pension Estimates
- Retirement Online
- Service Credit
- Withdrawing from NYSLRS
Retiree
- 1099-R Reprint
- Address Change
- Cost-of-Living Adjustment (COLA)
- Direct Deposit
- Federal Taxes
- Forms
- Health Insurance
- Pension Checks
- Pension Verification Letters
- Retirement Online
Beneficiary
- 1099-R Reprint
- Address Change
- Direct Deposit
- Federal Taxes
- Forms
- Pension Checks
- Pension Verification Letters
- Reporting a Death
- Retirement Online
- Who is a Beneficiary?
Getting Account-Specific Answers
The information on the Contact Us page is general. If you’re looking for information specific to your situation, like your loan balance or a breakdown of your pension payment, sign in to Retirement Online. If you don’t already have a Retirement Online account, sign up today.
I am in able to access my account, do I need personally speak with someone? Or can it be handled on Lin.
We apologize for the trouble you are having with Retirement Online.
You may find the Tools & Tips section of our Retirement Online page helpful. It has step-by-step troubleshooting guides covering topics such as resetting your password and clearing your cache.
If you’re still having trouble, please contact the NYSLRS Call Center at 1-866-805-0990 (or 518-474-7736 in the Albany, New York area). Press 2 and follow the prompts. The Call Center is available Monday through Friday from 7:30 am – 5:00 pm.
I completed the self online registration to start my pension on 10/30/20. It said I had successfully completed everything necessary. Then on 11/2/20 I got an Email saying self service registration failure. I clicked on the link provided but now the system won’t allow me to log on using the same username and password I used to log on before. Please inform me of what to do. My Email is nick25@roadrunner.com Patrick Lovetro
We apologize for trouble you are having with Retirement Online. Your message is important to us and we have sent you a private message in response.