Retirement Online is a safe and convenient way to review your retirement account details and conduct transactions in real time. In many cases, you can use Retirement Online instead of sending forms through the mail or calling NYSLRS. For example, members can create a pension estimate or apply for retirement, and retirees can manage their direct deposit information or view detailed “pay stubs” of their pension payments.
If you need help accessing Retirement Online, here’s some handy information to help you register, sign in, reset your password and more.
Registering for Retirement Online
For security reasons, when you sign up for an account, you will be asked to identify yourself, confirm your Social Security number and verify your identity. Then you’ll be asked to create your user ID and password. Read our Registering for Retirement Online guide for help with the registration process.
After you sign in for the first time, you’ll be asked to choose security questions and submit answers. Make sure you remember your responses — you’ll need to answer these questions again if you are ever locked out of your account or need to reset your password.
Retirement Online uses a two-step sign-in process. First, you’ll enter your user ID and password and check the Google reCAPTCHA box. After you click the “Sign In” button, you’ll receive a security code to complete the sign-in process. You can receive your security code by automated phone call or text message. Enter the six-digit code and click the “Submit” button to access your account.
Forgotten User IDs or Passwords
You can retrieve your user ID or reset your password on your own.
To look up your user ID, go to the Retirement Online sign-in page. Click the “Forgot ID” link above the User ID field. From there, you can identify yourself and answer security questions to receive your user ID. Read our Forgot User ID guide for step-by-step information.
If you’ve forgotten your password, click the “Forgot Password” link above the Password field. You’ll identify yourself with your user ID and answer security questions to reset your password. Read our Forgot Password guide for step-by-step information.
Account Lock Out
When signing in to Retirement Online, you have a limited number of attempts to enter your user ID and password correctly. After that, the system will lock your account for security purposes. If this happens to you, don’t worry. Most users can unlock their account and set a new password in just five steps.
- Click “OK” on the pop-up message saying your account is locked.
- Select how you want to receive your security code and click “Next.”
- Enter the security code you received and click “Submit.”
- Correctly answer secret questions that you created when you first registered.
- Enter a new password and click “Reset Password.”
What Web Browser to Use
Retirement Online works best in Microsoft Edge and Google Chrome. If you’re having trouble signing in, clearing your browsing data may help. Read our Clear Your Cache guide for step-by-step information.
Retirement Online is generally available:
- Monday, Wednesday and Friday from 7:00 am to 10:00 pm;
- Tuesday and Thursday from 7:00 am to 6:00 pm; and
- Weekends from 6:00 am to 11:00 pm.
Over time, we will expand our hours to better serve you. For more information and the latest hours of availability, please visit our Retirement Online Sign In page.
If you need help, contact our customer service representatives for assistance. You can call them at 866-805-0990. Press 2 and follow the prompts. The Call Center is open Monday through Friday, from 7:30 am to 5:00 pm.