Retirement Online provides a safe and convenient way to review your retirement account details and conduct transactions in real time. In many cases, you can use Retirement Online instead of sending forms through the mail or calling NYSLRS. For example, you can create a pension estimate based on information we have on file for you or apply for retirement.
Need help accessing Retirement Online? Here’s some handy information to help you sign in, reset your password and more.
Registering for Retirement Online
When you sign up for an account, for security reasons, you will be asked to identify yourself, confirm your Social Security number, verify your identity and create credentials. Read our Registering for Retirement Online guide for help with the registration and sign-in process.
Secure Sign-In
Retirement Online uses a two-step sign-in process to securely sign you in to your account. First, you’ll enter your user ID and password, and check the Google reCAPTCHA box. After you click the “Sign In” button, you’ll receive a security code to complete the sign-in process. Your security code can be sent to you through an automated phone call or as a text message to your cell phone. Request the security code once and wait to receive the code.
If you receive the security code by text message, you must enter the six-digit code provided in the body of the text message.
Once you enter the security code, you can access your account.
Forgotten User IDs or Passwords
Did you know that you can retrieve your user ID or reset your password on your own? This is a helpful tip to remember, because if you enter an incorrect password three times, your account will be locked.
If you’ve forgotten your user ID, go to the Retirement Online sign-in page. Click the “Forgot ID” link above the User ID field. From there, you can identify yourself and answer security questions to receive your user ID. Read our Forgot User ID guide for step-by-step information.
If you’ve forgotten your password, click the “Forgot Password” link above the Password field. From there, you can identify yourself with your user ID and answer security questions to reset your password. Read our Forgot Password guide for step-by-step information.
If you become locked out of your account, you can call our customer service representatives at 866-805-0990 (518-474-7736 in the Albany, NY area). Press 2 to access the member, retiree and beneficiary menu, follow the prompts, and then press 1 for Retirement Online assistance.
What Web Browser to Use
Retirement Online works best in Microsoft Edge and Google Chrome. If you’re having trouble signing in, clearing your browser’s history may help. Read our Clear Your Cache guide for step-by-step information.
Retirement Online is generally available Monday, Wednesday, Thursday and Friday from 7:00 am to 9:30 pm; Tuesday from 7:00 am to 6:00 pm; and weekends from 6:00 am to 11:00 pm. Over time, we will expand our hours to better serve you. For more information, please visit our Retirement Online Learn More page.
System locked me out and no one picked up. I have to move out of my apartment and desperately need to access my benefits.
We’d like to help resolve your issue. Your message is important to us, and we have sent you a private message in response.
Still waiting for my 2021 1099R. Also unable to contact rep at call center.
Please help.
We apologize for the trouble you are having trying to reach our Call Center. We’d like to help.
Your 1099-R has been mailed to the address we have on file for you. Please allow enough time for the post office to deliver it. If you do not receive it soon, you can order a reprint online.
You may wish to sign in to Retirement Online to check your address and update it if necessary before you request a reprint. If you don’t have an account, go to the Sign In page and click the “Sign Up” link under the “Customer Sign In” button.
If you still need help, you can contact our customer service representatives using our secure contact form. Filling out the secure form allows them to safely contact you about your personal account information. You can also use the form to request that a 1099-R be mailed to your current address.
How do you get in touch with disability unit in retirement system?
If you applied for a disability retirement you should have received a letter providing a disability caseworker’s name and phone number. They should be able to assist you with your question. If you are unable to contact them, please contact our customer service representatives at 866-805-0990 for assistance.
We are locked out of my husband’s account and cannot get through by calling on the phone. Today, the message system actually hung up on ME. We need to get this resolved… help please!
We apologize for the trouble you’re having getting through to our Call Center. Your message is important to us and we have sent you a private message in response.
I am locked out of my account and wait times are very long
We apologize for the trouble you had trying to reach our Call Center. Your message is important to us and we have sent you a private message in response.
I have been trying to get my online account unlocked for several days, however, when I call the number, I receive a message telling me that the wait is 88 mins (1st attempt/day 1), 58 minutes (2nd attempt/day 2) and 80 mins (3rd attempt/day 3). I can’t wait that long – are there other ways to do this?
We apologize for the trouble you had trying to reach our Call Center. Your message is important to us and we have sent you a private message in response.
Same Story almost 11 months for me
We apologize for trouble you are having. Your message is important to us and we have sent you a private message in response.
We apologize for the trouble you had trying to reach our Call Center. Your message is important to us and we have sent you a private message in response.
Same here – Retirement Online can not apparently handle computers using a secure VPN connection. Even after whitelisting the osc.ny.gov domain, I have, once again, been locked out and wait times calling the customer service phone number are over 90 minutes (again).
I have submitted a request using the online NYSLRS form for my account to be unlocked. I was told by a representative recently that there will be a major revision of the Retirement Online system this summer (2022)…I really hope this is addressed with some sort of 2-factor authentication when that happens!
We apologize for the trouble you are having. Your message is important to us and we have sent you a private message in response.
I have following questions on Completing Online “Application for Service Retirement” Form RS6037.
1. – Item 12, How do I put my signature on line? Online
2. – Item 13 How the “Acknowledgement will be Completed by Notary Public”? Online
3. How Do I upload the Copy my Passport showing my Date of Birth and Copy of Passport of my beneficiary,
4. Can I complete the Form and send it by Certified Mail to Albany office? Pl confirm the mailing address
You can file for a NYSLRS service retirement benefit using Retirement Online. Sign in to your account and click the green “Apply for Retirement” button in the ‘My Account Summary’ section. If you don’t have an account, go to the Sign In page and click the “Sign Up” link under the “Customer Sign In” button.
An online retirement application does not need to be notarized and does not require a signature. If you have access to a scanner, you can scan the proof of your date of birth and upload it as part of the online application process.
Yes, you can complete and mail us an Application for Service Retirement (RS6037) instead of filing online. If you mail your application, we recommend you use certified mail, return receipt requested. You can mail your application and related documents to NYSLRS, 110 State Street, Albany, NY 12244-0001.
If you have questions or need further assistance, please email our customer service representatives using our secure email form. One of our account representatives will be able to answer your questions. Filling out the secure form allows them to safely contact you about your personal account information.
I need to change the deduction on my income tax.
You can change the amount of your federal withholding by completing and submitting a W-4P form.
If you prefer to have a copy mailed to you, you can request the form from our automated phone line by calling 1-866-805-0990 (or 518-474-7736 in the Albany, New York area), pressing 2, then following the prompts.
Retirement Online is the easiest way to check your current withholding amount. If you don’t already have an account, go to the Sign In page and click the “Sign Up” link under the Customer Sign In button. You can also get that information using the automated phone line described above.
After you submit your W-4P form, NYSLRS will calculate your withholding amount based on the information you provide and current federal tax tables. To estimate how much will be withheld from your pension each month, you can use our federal tax withholding calculator.