Tag Archives: benefit information

Retirement Online for Retirees

More than 427,000 members and retirees are using Retirement Online — a secure and convenient way to do business with NYSLRS.

Retirement Online for Retirees

You can use Retirement Online to:

View Your Benefit Information

Review the most up-to-date information about your account. Check on the details of your pension and review deductions.

Generate an Income Verification Letter

You may need to prove your pension income for any number of reasons, such as applying for a mortgage or renting an apartment. With Retirement Online, you can generate an income verification letter any time you need one.

Update Your Contact Information

Moving? Changing your phone number or email address? It’s easy to keep NYSLRS updated so you won’t have to worry about missing important news and information about your benefits.

Snowbirds, take note. You can schedule an address change so you get NYSLRS mail at your seasonal home without interruption. This will ensure that you get your 1099-R tax forms in time to file your tax return.

Manage Your Beneficiaries

You can change the beneficiary for your post-retirement death benefit or change the contact information for an existing beneficiary.

Retirement Online makes it easy to view your beneficiary selections and submit changes instantly.

New Retiree Features Coming in January

We continue to improve and expand the services Retirement Online offers. In fact, this January, we’re adding new retiree features. They’re designed to give you greater insight into your retirement account and enable you to conduct business with your Retirement System without having to mail in forms or make a phone call.

Retirement Online for Retirees – New FeatureManage Your Direct Deposit

Ninety-five percent of NYSLRS retirees already receive their pension payments with direct deposit, and it’s about to get even more convenient. Soon, you’ll be able to use Retirement Online to update your bank account information. Whether you’ve switched banks, need to update your account details or want to add a joint account holder, you’ll be able to make those changes online.

Are you still receiving your pension by check? You’ll soon be able to sign up for direct deposit through Retirement Online and get your money faster.

Retirement Online for Retirees – New FeatureChange Your Federal Tax Withholding

If you need to adjust the amount of federal tax withholding coming out of your pension payments, you’ll be able to sign in to your account to update your filing status, change your dependents or make other adjustments to your withholding.

Retirement Online for Retirees – New FeatureView a “Pay Stub” of Your Pension Payment

Right now, you can look up your current monthly benefit details in Retirement Online, but soon you’ll be able to access full “pay stubs” for your payments from January 2023 onward by clicking the date of the payment you want to view. You’ll also be able to track year-to-date totals.

How to Get Ready

If you don’t have a Retirement Online account, now is a great time to sign up. Click “Sign Up” on our Retirement Online Sign-In page to get started. If you need help, we have step-by-step instructions on registering for your account and how to sign in for the first time. You may also find our Retirement Online Tools and Tips blog post helpful.

Retirement Online is secure and safe to use. When you sign up for an account, for security reasons, you will be asked to identify yourself, confirm your Social Security number, verify your identity and create credentials. Retirement Online also uses a two-step sign-in process for secure sign in. Remember, one of the best ways to prevent online fraud is for you to open your Retirement Online account using the personalized credentials you choose. That simple step will prevent any fraudster from trying to open an account in your name, whether it’s Retirement Online or any other online account.

Already have an account? Sign in and make sure your email and mailing address are current to ensure that you receive important information from NYSLRS in the coming year. If it’s been a while, you may need to look up your username or reset your password.  If you’re having trouble accessing your account, email us using our secure contact form or call our customer service representatives at 866-805-0990 (518-474-7736 in the Albany, NY area). Press 2 to access the retiree menu, follow the prompts, and then press 1 for Retirement Online assistance.

NYSLRS Retirement Online Routine System Maintenance

Retirement Online will be unavailable for a few days while we complete routine year-end maintenance. Retirement Online will be offline from 3:00 pm on Tuesday, December 29 until 7:00 am on Friday, January 1.

Using the NYSLRS Automated Phone System During the Maintenance Period

Another way you can get information about your NYSLRS benefits is through our automated phone system, which allows you to get personal account information, order forms and conduct other retirement transactions without having to speak with a customer service representative. The automated phone system is generally available 24 hours a day, seven days a week, so you can conduct business with NYSLRS on your schedule.

Retirees can use the automated phone system to:

  • Request that NYSLRS forms be mailed to them,
  • Report a lost, stolen or late pension check,
  • Get tax information,
  • Get information about cost-of-living adjustments (COLAs), and
  • Request a direct deposit form.

Members can use the automated phone system to:

  • Request that NYSLRS forms be mailed to them,
  • Find out if they are eligible for a loan or get their current loan balance,
  • Request that a benefit projection be mailed to them, and
  • Get personalized information about purchasing credit for previous service.

Here are the retiree menu options for the phone system:

automated phone system for retirees

Here are the member menu options for the phone system:

automated phone system for members

Other Ways to Get Information

If you are looking for general information about NYSLRS benefits, you can:

Have You Tried Retirement Online?

Doing business with NYSLRS has never been easier. Retirement Online provides a safe and convenient way to review your retirement account details and conduct transactions in real time. In many cases, you can use Retirement Online instead of sending forms through the mail or calling NYSLRS.

Registration is easy and secure. Retirement Online uses the same security safeguards used for online banking. You’ll be asked a series of security questions while registering. The questions are used to verify your identity.

Once you register and sign in, members, retirees and beneficiaries can access a variety of time-saving features.

Everyone can

  • View benefit information. Instead of relying on your annual statement or calling our Contact Center, with Retirement Online, you can review up-to-date information about your account when it’s convenient for you.
  • Update contact information. Moving? No problem. Change your address, phone number or email address online instead of calling or emailing us.

Members can

  • View or update beneficiaries. It’s a good idea to keep your beneficiary designations up to date. View your selections and submit changes instantly.
  • Apply for a loan. You may be eligible to take out a loan against your NYSLRS contributions. Do it safely and conveniently with Retirement Online.

Retirees can

  • View or update beneficiaries.
  • Generate a verification of income letter. Sometimes a business or government agency requires you to verify your pension income. Generate and print an official income verification letter any time you need one.

Beneficiaries can

  • Generate a verification of income letter.

More features will be rolled out in the future. In time, members will be able to estimate their projected pension benefit and purchase service credit, while retirees will get to manage their direct deposit information and more.

Retirement Online is available weekdays, 6:30 am to 8:00 pm, and weekends, 6:30 am to 5:00 pm.

About web browsers

The recommended web browser to use for Retirement Online is Internet Explorer, but you can also use Google Chrome.

Learn more about Retirement Online

If you need help with your retirement online account, please call our Contact Center at 1-866-805-0990 (or 518-474-7736 in the Albany, New York area). You can also email us using our secure contact form.

NYSLRS’ Top Five Retirement Myths from 2016

Retirement Myths vs FactsWith two retirement systems, six tiers and 346 retirement plan combinations, it’s quite possible that the NYSLRS benefit information your coworker is talking about may not apply to you. That’s why, periodically, we like to clear up some common misconceptions we hear from members and retirees. Here are our top five retirement myths from 2016.


Myth #1  “NYSLRS can change the rules determining pension contributions and retirement benefits.

Fact  We can’t. The contributions you make and the benefits you enjoy are dictated by law — as passed by the Legislature and signed by the Governor. NYSLRS administers these programs.

This is also true for retirement incentives; the decision to offer an incentive comes from the Legislature and the Governor. Individual employers, like your town or police department, may decide to offer their own incentives to employees, but these do not affect a member’s NYSLRS pension benefits.


Myth #2  “Your final average salary (FAS) is based on the years immediately preceding your retirement

Fact  While the number of years used to calculate your FAS varies by tier and plan, they aren’t limited to your final years of employment. We look at your entire employment history while you were a member of NYSLRS to find the consecutive years when you earned the most, and those years are used in the calculation for your FAS. For more information, visit our website.


Myth #3  “NYSLRS membership ends when you stop working for a NYSLRS participating employer.

Fact  Even when you leave public employment before you’re eligible to retire, you’re still a NYSLRS member. If you’re vested, you will be eligible for a pension benefit once you reach the retirement age specified by your plan. If you’re not vested, your contributions stay with NYSLRS and continue to earn 5 percent interest for seven years. If you leave public employment with less than 10 years of service, you can end your NYSLRS membership and request a refund of your retirement contributions.

What else happens when you leave public employment? Check out your plan publication to learn more about your benefits. You can also visit our website for more information.


Myth #4  “You can’t make extra payments to pay off a NYSLRS loan faster.

Fact  You can make additional payments or pay your loan in full at any time, with no prepayment penalties. For the payoff balance on your loan, call our automated phone service (1-866-805-0990 or 518-474-7736 in the Albany, New York area and press 3 for members; then 1 or 2 for the Employees’ Retirement System or the Police and Fire Retirement System; and then 1 for loan services). For more information, visit Loans: Getting One and Paying it Back.


Myth #5  “If Call Center lines are busy, there’s no way to get benefit information.

Fact  Even when the Call Center phone lines are busy, our automated phone system can help members and retirees with a number of tasks 24 hours a day, seven days a week.

Press 3 for Member Services, which includes current loan balance and application status information.

Press 4 for Retiree/Beneficiary Services, which includes COLA eligibility and federal tax withholding information.

Press 6 for Other Services, which includes requesting forms by fax.

Another way to get benefit information is to visit the Contact Us page on our website, which has answers to many commonly asked questions. You can also email us using our secure email form.


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